Challenge

• Our utilities client was going through a period of significant change
• Director of Data & Insight was leaving the organisation and senior level guidance was required to define the Customer Value Management (CVM) operating model
• Need to fill the gaps in the new team quickly and efficiently with experienced resources

Solution

• Provided consultation to define the CVM operating model across both the Marketing and Data & Insight directorates
• Supplied the interim Data & Insight Director and worked alongside them to drive a transition across the team to the new CVM Operating Model
• Recruitment team provided an effective market search for key hires
• Carried out an in-depth qualification and interview process on behalf of the client
• Project completed in 8 weeks

Results

• On average 3 highly relevant CV’s were submitted per role to the client
• A successful hire was achieved after an average of 3 interviews
• All 13 roles placed
• 100% of hires still in place (at July ‘17)