Leadership Team Design & Exec Search
The new CDO (Chief Data Officer) at our client needed to re-design his existing operating model, to better support the demands of the business from the data team
CRM Assess, Select, and Deliver
As part of a focused effort to improve customer technology across the organisation, our client had identified replacement of an old and unsuitable sales and service CRM as a key area for change, alongside eCommerce and some smaller point solutions such as preference and permissions management.
Data Science Team Design & Build
Our client had a huge database of purchases and social media data from 50m+ Facebook followers but did nothing with the data.
Next Generation customer Technology Assess & Select
Our clients Group Commercial team wanted to simplify and upgrade their campaign tool capability in most markets they operate.
Campaign and NBA Capability Transformation
The client was struggling with its integrated inbound and outbound decisioning platform. The development cycle of new offers and treatments was excessively long at 12 weeks…
Data Management team design and build
During a successful consulting engagement for the Director of Data and Insight, our client asked us to support the recruitment of multiple key hires across their Data and Insight teams
CRM Team Build
Our client needed to hire a maternity cover to oversee their CRM team. However, our client also needed the new appointment to design and deliver a new CRM strategy.
Data, Insight, & CVM Operating Model
During a period of significant change where the Director of Data & Insight was leaving the organisation, the company were in need of senior level guidance to define the Data, CVM and CRM business.
Niche Exec Search Engagement
Our automotive client needed to drive further efficiencies and transform engagement with their garage network.
Design and Build of a new CRM Ops team
CVM People were engaged to support the design and build of a new campaign ops team, following our successful MarTech implementation project.