Utilities
Assessment and recruitment of a CVM team
Challenge
- Our utilities client was going through a period of significant change
- Director of Data & Insight was leaving the organisation and senior level guidance was required to define the Customer Value Management (CVM) operating model
- Need to fill the gaps in the new team quickly and efficiently with experienced resources
Solution
- Provided consultation to define the CVM operating model across both the Marketing and Data & Insight directorates
- Supplied the interim Data & Insight Director and worked alongside them to drive a transition across the team to the new CVM Operating Model
- Recruitment team provided an effective market search for key hires
- Carried out an in-depth qualification and interview process on behalf of the client
- Project completed in 8 weeks
Results
- On average 3 highly relevant CV’s were submitted per role to the client
- A successful hire was achieved after an average of 3 interviews
- All 13 roles placed100% of hires still in place (at July ‘17)
