Telco
Deliver a Range of Customer Value Management Projects Worldwide
Challenge
- A global telco required additional specialist resources to help deliver a number of projects over the last 5 years.
- CVM People had to ensure we found CVM industry leading experts to deliver commercial and technical projects at short notice.
- Single point solutions delivered by individual consultants through to transformation programmes across 25+ operating companies delivered by CVM People teams.
Solution
- We have built a network of telco experienced consultants that understand what service level is expected
- We were asked to deliver projects into partner markets such as Proximus, Mtel, Cytel, A1 Telekom etc.
- We have run over 50 projects with our client ranging from campaign management spec and select, household pricing models, Data Monetisation, NBA assessments, Digital CVM strategy, lead Management etc.
Results
- All our projects have been delivered to a high degree of sophistication and professionalism.
- The mix of subject matter experts, flexibility on our solutions and willingness to work with the key stakeholders ensures we get repeat business.
- There is still more opportunity within the account to develop and supply resources into further markets and solution domains.
