Long-term Search Partnership
Our client has been working tireless to evolve their Data, Marketing and Analytical capabilities for many years now, but due to changes in ownership and a lack of investment they have often struggled to attract the right skills
Artificial Intelligence
Artificial Intelligence (AI) often conjures visions of science fiction, from the perfect human-like assistant to the evil antagonist.
Customer Centricity
Covid had driven the company to change how they served customers, both on site and via delivery – resulting in a significant increase in the amount of customer level data being generated and captured.
Customer Management Tools
From deeper understanding of customer needs and behaviours to delivering the right action at the right time and at the right place, customer management tools are the ‘engine’ that powers the business’ customer growth strategy.
Investment bank vendor selection
The bank were going through a significant customer management transformation, due to the nature of the customer base (all high value) customers were traditionally managed through personal relationships and excel workbooks.
Data-driven Player Relationship management
The new Chief Data Officer (CDO) at our client believed that utilising player data could drive significant revenue
Customer Experience
People love elegance and simplicity, particularly as the world gets ever more complex. It helps them relax and think.
Data Warehouse Assessment Leading to Ongoing Relationship
Director of Data & Insight asked us to assess the Data Warehouse project being delivered by a well-known Big 5 consultancy firm, from a quality and cost view.
Improve Customer Data Management and Executive Reporting Capability
Our Roadside Assistance client was going through a huge change programme, implementing new front end CRM tools and a new marketing automation capability.
Customer Insight
Data analysis is about inspecting, cleaning, transforming, and modelling data with the goal of discovering useful insights, informing conclusions, and supporting decision-making.
