Our Services
delivery
Expert project and capability delivery teams, tailored to your needs, and specifically designed to ensure your change lands successfully and sticks.
How we work
We work with you to build and embed cross functional teams, comprising tried and tested industry experts, in line with your specific requirements. These teams are aligned to work packages with clearly articulated deliverables and milestones, managed through transparent regular updates and reporting, to give you maximum control and confidence throughout the projects.
We support our clients with a wide range of projects and change initiatives, among the most popular are:
01
Customer Tracks
Design and embed dynamic journey orchestration, infomed by models and triggers to drive personalised, differentiated offers to customers in support of key lifecycle objectives.
02
Next Best Action
Design and embed real time and contextual next best action decisioning to support offer management across inbound and outbound channels.
03
Customer Insight & Profiling
Build and roll out rich customer insight to support strategy, planning, and targeting. Design and build of data and analytics layers, and front-end tool to support business users across commercial and customer functions.
04
Single Customer View
Design and build of a single view of customer to support data science, customer targeting, insight, and business intelligence.
05
Product & Service Design
Research and design for digital and assisted channel journeys and touch points to maximise user experience and increase engagement.
06
CRM & MarTech deployment
Design and implementation of CRM, campaign and next best action technology to support customer activities across marketing, sales, and service.
What are the benefits
- Highly experienced specialists in all roles – no wastage or training of juniors at your cost
- Project specific - no land and expand, a pure focus on the job at hand
- Full transparency and control – team composition and spend adapts to suit changing needs
- Better integration – into your existing operation to upskill and train existing team members
