Customer Experience
People love elegance and simplicity, particularly as the world gets ever more complex. It helps them relax and think.
Management Of Customers
In today’s competitive business world, companies are always searching for better ways to improve their profitability. One of the best ways is to get better at building and maintaining relationships with customers.
Customer Strategy
This book is a high-level guide to strategically managing customers to improve profitably, particularly in data-oriented sectors such as Telco, TV and media, Financial services, Retail, and Asset management.
Supercharging Relationship Management With Customer Insight
Many businesses want better information to inform their market and customer strategy, and improve decision-making across account management, customer service, and marketing activities, but it can seem like a challenging mountain to climb.
Playing Games With Customer Engagement
People love to play. So, what makes games so successful at capturing and keeping our attention? Just as importantly, how can the principles of great game design be used to improve customer engagement? By establishing a playbook we want to help create a documented understanding of ‘game science’ and its application in customer interaction.
Customer Strategy 101
Our consultancy & resourcing services cover all areas of our Customer Value Management maturity model, known as the 9-Box Capability Model.
Unlocking Customer Value
Your customer base is your biggest asset. So, are you doing everything you can to deliver the best possible experience at each interaction?
