Artificial Intelligence
Artificial Intelligence (AI) often conjures visions of science fiction, from the perfect human-like assistant to the evil antagonist.
Customer Management Tools
From deeper understanding of customer needs and behaviours to delivering the right action at the right time and at the right place, customer management tools are the ‘engine’ that powers the business’ customer growth strategy.
Investment bank vendor selection
The bank were going through a significant customer management transformation, due to the nature of the customer base (all high value) customers were traditionally managed through personal relationships and excel workbooks.
Customer Experience
People love elegance and simplicity, particularly as the world gets ever more complex. It helps them relax and think.
Customer Insight
Data analysis is about inspecting, cleaning, transforming, and modelling data with the goal of discovering useful insights, informing conclusions, and supporting decision-making.
Multi Channel Campaign Management (MCCM) capability
Our clients Group Commercial team wanted to simplify and upgrade their campaign tool capability in most markets they operate.
Deliver a Range of Customer Value Management Projects Worldwide
A global telco required additional specialist resources to help deliver a number of projects over the last 5 years.
Management Of Customers
In today’s competitive business world, companies are always searching for better ways to improve their profitability. One of the best ways is to get better at building and maintaining relationships with customers.
Customer Strategy
This book is a high-level guide to strategically managing customers to improve profitably, particularly in data-oriented sectors such as Telco, TV and media, Financial services, Retail, and Asset management.
Next Generation customer Technology Assess & Select
Our clients Group Commercial team wanted to simplify and upgrade their campaign tool capability in most markets they operate.
