Introducing The Capability Curve: A new series of candid conversations with senior marketing, data, and technology leaders, revealing the real stories behind how they reshaped their functions to drive business growth and lead meaningful transformation. Hosted by CVM People’s Karl Dixon and Jennifer Cozzi, the series reflects our belief that business challenges begin and end with people, and that sustainable growth only happens when people, processes and technology are aligned.
In our first episode, Jennifer Cozzi, Director of Resourcing and Client Services at CVM People, is joined by Natalie Milner, who most recently was working as the VP of Customer Growth & Loyalty for Dept. Natalie has led a successful career, as both a consultant and permanent leader of CRM and Marketing functions for the likes of Wickes, Currys and The AA. Natalie also works part-time as a Leadership Coach and Psychometric Practitioner through Elevated Performance. Natalie and Jennifer discuss how great leaders in this space can anticipate, manage and communicate change effectively, focusing on alignment, psychological safety and recruitment strategies that strengthen rather than destabilise evolving teams.
In this episode, they explore:
- How leaders can maintain trust and alignment during rapid change or times of uncertainty.
- Why psychometrics, emotional intelligence and diversity of thought are essential for building resilient teams.
- How to strategically hire and upskill your team during transformation.
Watch the full episode now 👇🏼
If the themes in this conversation resonate, we’d love to explore how CVM People can support your organisation. From building resilient teams to aligning people, process and technology, we partner with businesses to drive sustainable growth.
Get in touch to start the conversation.
