Service Design & Introduction Manager

Job Ref: SD

Service Design & Introduction Manager
Location: Fully remote (Offices located in Windsor)
Duration: 6 Months +
Rate: £500 per day (Inside IR35)
Our client is a well established British brand with a large and loyal customer base.
For this role our client is looking to ensure that new, or significantly changed Services are designed to be fully operable, maintainable, and supportable at go-live and are smoothly transitioned to the production estate meeting the Operational Acceptance Criteria to minimise risk and impact to customers and the business.

Day to day tasks

  • Facilitate Service requirements gathering and translation of business needs, and technical designs into fit for purpose Service solutions
  • Specify and validate key Service Non-Functional Requirements and ensure they are delivered by the solution or managed under a robust risk process
  • Creation of Service Design artefacts that encompass the impacts to people, products, processes, and partners
  • Define effective Operational Acceptance Criteria
  • Work closely with relevant technical and service management teams to provide Service design and operability capability to projects
  • Represent Service and Operational interests in the early phases of any project or programme that potentially impacts Service
  • Ensure Services, assets, attributes, and configurations are recorded are recorded in the Configuration Management Database (CMDB)
  • Contribute to “Go/No-Go” decisions making recommendations based on delivery against the Operational Acceptance Criteria
  • Ensure Early Life Support is planned, managed by the project and meets the required exit criteria to be accepted into BAU
  • Ongoing development of the Service Design & Introduction processes, including refinement of the Business Criticality Framework and other standards that contribute to defining Service Level Agreements
  • Collaborate with DTS and Business stakeholders to deliver IT initiatives and CSIs

Key Skillset

  • Experience working in a Service Management environment or similar, with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
  • Requires a broad understanding of the technologies provided and how they underpin the operations of the business
  • Experience in supplier relationship management within a service framework including SLA, KPI and OLA management
  • Ability to engage, build and sustain relationships with internal and external stakeholders to ensure all activity delivers value
  • Ideally Current ITIL Service Management Foundation qualified or equivalent

If this role is of interest to you please send your CV to

Contact Details:
01264 326 315


Data Technology, Digital Capability



Work Type:


Job Per Day:

£450 to £500